{"id":272866,"date":"2013-06-17T02:59:00","date_gmt":"2013-06-17T02:59:00","guid":{"rendered":"http:\/\/www.merindab.com\/private\/2013\/06\/17\/so-i-was-helping-a-customer-on-the-phone-today-and\/"},"modified":"2013-06-17T02:59:00","modified_gmt":"2013-06-17T02:59:00","slug":"so-i-was-helping-a-customer-on-the-phone-today-and","status":"publish","type":"post","link":"https:\/\/www.merindab.com\/private\/2013\/06\/17\/so-i-was-helping-a-customer-on-the-phone-today-and\/","title":{"rendered":""},"content":{"rendered":"<p>So I was helping a customer on the phone today and she asked me a question that she knew was out of our usual scope (I work in tech support) and this was about finding a journal article so she could link it. I broke out the google foo and walked her through finding the article on Google Scholar.<\/p>\n<p>She was so happy and said. &ldquo;I know this isn&rsquo;t your usual job, I just hoped I&rsquo;d get a geek.&rdquo;<\/p>\n<p>I should have told her I was wearing a Doctor Who shirt, drinking tea and had &ldquo;The Hobbit&rdquo; on my desk. I did tell her she definitely reached the geek.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>So I was helping a customer on the phone today and she asked me a question that she knew was out of our usual scope (I work in tech support) and this was about finding a journal article so she could link it. I broke out the google foo and walked her through finding the &hellip; <\/p>\n<p class=\"link-more\"><a href=\"https:\/\/www.merindab.com\/private\/2013\/06\/17\/so-i-was-helping-a-customer-on-the-phone-today-and\/\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;&#8221;<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[1],"tags":[25958,25957,25959,25960,3009],"_links":{"self":[{"href":"https:\/\/www.merindab.com\/private\/wp-json\/wp\/v2\/posts\/272866"}],"collection":[{"href":"https:\/\/www.merindab.com\/private\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.merindab.com\/private\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.merindab.com\/private\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.merindab.com\/private\/wp-json\/wp\/v2\/comments?post=272866"}],"version-history":[{"count":0,"href":"https:\/\/www.merindab.com\/private\/wp-json\/wp\/v2\/posts\/272866\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.merindab.com\/private\/wp-json\/wp\/v2\/media?parent=272866"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.merindab.com\/private\/wp-json\/wp\/v2\/categories?post=272866"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.merindab.com\/private\/wp-json\/wp\/v2\/tags?post=272866"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}